Manual Management Communication

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Speaking, writing, listening are fundamental attributes of good communications.

The objectives are to create and maintain a parity between reality and one's perception of reality. Programs and policies are ineffectual if members of the whole team do not know about them and why they exist. If they are not told or misunderstand them, the individual interpretation of the project can be wrong and the performance and productivity objectives jeopardized.

To overcome these human problems requires a tactical plan designed to assure the free flow of information and data throughout the organization. This flow should be planned in such a manner as to provide total information through the project management group where it is filtered and forwarded on to those who need to know all or part of that information. The benefits of such planning are many. Some of these are improved morale and attitudes; increased performance and, therefore, productivity; removal of misconceptions about objectives and policies of the project organization; improved relationships with union members; improved interactions between the various disciplines involved.

A word about integrity. The development of mutual trust takes time. It is a worthwhile effort to build trust and confidence among members of the team.

Communications management

A sense of humor is also a worthwhile objective in creating a smooth functioning communications system. Throughout the human resource side of communications management are the related skills and technical knowledge of the individuals involved. The system functions best at the level where the team members selected have above average competence in their respective disciplines. The tools for communications management are in the form of documents and equipment.

The documentation of the project takes the form of financial input data; design and planning drawings; specifications and contracts; standards and codes; policy and procedures; scheduling and monitoring; and the reporting systems. Depending upon the project the aforementioned are generally required. In some projects, additional paperwork may be necessary. The hardware requirement takes the form of calculators, typewriters and other similar equipment. On more sophisticated projects the use of a computer processing unit with peripheral terminals, printers and graphic plotters is an important adjunct to the efficiency of project control.

Software for project control include scheduling, reporting, accounting, estimating and costing. The project manager can produce many forms of control data to assist in the assessment of where the project is at any selected time and make accurate calculations as to where the project will be if a particular trend persists. The computer is an invaluable tool for the project team through the saving of time in plotting and projecting the project's schedule and cash flow.

It is important to hold scheduled progress meetings.

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The reporting system provides the basis for decision-making. This is what project management is all about.

1. Give and Take

The ongoing performance of the various phases of the project and the monitoring of the planning, scheduling and control mechanisms provides the data required to assess progress. Is the project on schedule? Are the objectives being met?

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What decisive action must we undertake to get back on schedule? These meetings provide the free flow discussion essential to the decision-making process related to project parameters. Don't just take it from me - there's a nice concise description from an article last year in Harvard Business Review that gets at the core importance of basic nuts-and-bolts everyday communication.

Extensive Gallup research, they write, finds "that engagement is highest among employees who have some form face-to-face, phone, or digital of daily communication with their managers. Managers who use a combination of face-to-face, phone, and electronic communication are the most successful in engaging employees.

And when employees attempt to contact their manager, engaged employees report their manager returns their calls or messages within 24 hours. In short, nothing fancy, just reliable normal communication. Be available to talk and provide guidance when needed, and return messages efficiently and respectfully.

Top 10 tips for change management communication

In the inherently stressful world of employee-manager relations, small things make a big difference. And rapport builds trust If as a manager you really don't like communicating with your people, you're probably in the wrong business. As that HR executive first opened my eyes to years ago, the best managers - always - communicate. Policies and programmes for their acquisition can be prepared and implemented.


In the entire process communication plays a vital role, it also facilitates managerial planning of the organisation. Communication is an important tool for coordinating the efforts of various people at work in the organisation. The information collected through communication aids in decision-making. Communication facilitates access to the vital information required to take decisions. A communication skill bring manager near to his subordinates and exchange ideas and submits appropriate proposals, knows their opinions, seeks advices and make decisions.

This enables a manager to win confidence of his subordinates through constantly communicating with them and removing probable misunderstandings. In this way he leads his people to accomplish the organisational goal. An effective communication system instills confidence among subordinates and workers ensuring change in their attitude and behaviour. The main cause of conflict and dissatisfaction is misunderstanding which can be removed through communication skills.

The removal of misunderstanding makes manager and his subordinates understand each other and create good industrial relations. This boosts up the morale of the people and motivates them to work harder. Lack of effective communication renders an organisation handicapped. So to have effective communication certain principles are to be followed. The principle of clarity means the communicator should use such a language which is easy to understand. The message must be understood by the receiver. The words used should be simple and unambiguous. The language should not create any confusion or misunderstanding.

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Language is the medium of communication; hence it should be clear and understandable. The communicator must carefully take into account that the information to be communicated should be complete and adequate in all respect. Inadequate and incomplete message creates confusion and delays the action to be taken. The adequate information must be consistent with the organizational objectives, plans, policies and procedures.

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The message which is inconsistent may play havoc and distort the corporate interests. The principle of integration portrays that through communication the efforts of human resources of the organisation should be integrated towards achievement of corporate objectives. The very aim of communication is to achieve the set target. The communication should aim at coordinating the activities of the people at work to attain the corporate goals.

The unnecessary use of communication system will add to cost. The system of communication must be used efficiently, timely i. The economy in use of communication system can be achieved in this way. The purpose of communication will be defeated if feedback is not taken from the receiver.